Master Terms of Service

Part I — Field Service & Repair Terms

For estimates, service agreements, maintenance contracts & repair orders

Authorization, Right of Entry & Scope of Work

By requesting service, approving a quote/estimate, or permitting Company personnel onto the real property (“Premises”), Customer authorizes Blue Ridge Pools LLC, its technicians, and subcontractors full right of entry and access to the pool, equipment pad, electrical sub-panels, water lines, and surrounding property necessary to perform work.

Quotations, Latent Defects & Scope Revisions

Quotes are valid for thirty (30) days from issuance. Quotations assume standard working conditions. If hidden or latent conditions (e.g., dry-rotted wiring, subterranean pipe failure, severe corrosion, non-code legacy wiring) are discovered during service, the Company reserves the right to suspend work and issue an amended estimate for Customer approval.

Payment Terms, Late Fees & Arizona Mechanic’s Lien Rights

Invoicing & Due Dates. Service and repair invoices are due upon receipt or per agreed net terms.

Late Charges & Collection Costs. Invoices unpaid after thirty (30) days accrue late interest at 1.5% per month (18% per annum) or the maximum legal rate allowed under Arizona law. Customer agrees to reimburse Blue Ridge Pools LLC for all legal fees, collection costs, and court fees incurred to collect delinquent accounts.

Mechanic’s Lien Warning. Pursuant to A.R.S. § 33-981 et seq., Blue Ridge Pools LLC explicitly retains mechanic’s lien rights against the subject real property for all unpaid labor, equipment, and materials furnished.

Water Chemistry, Water Levels & Equipment Protection

Customer Water Level Duty. Customer is exclusively responsible for maintaining proper pool water levels between scheduled service visits. Operating pumps with low water causes cavitation, thermal overheating, seal failure, and motor destruction. Blue Ridge Pools LLC assumes zero liability for pump or equipment failure caused by low water levels.

Chemical Balance Interventions. Customer agrees not to add third-party chemicals or alter water balance between technician visits without notifying the Company.

Part II — On-Site Personnel & Employee Protection Protocols

Protecting technicians, equipment & work environments

Animal Restraint & Property Hazards

Customer agrees to keep all dogs, domestic animals, and guard pets secured indoors or completely outside the service area during service visits.

Technician Right of Refusal. Technicians will not enter yards with unrestrained animals or hostile environments. If service cannot be performed due to unsafe conditions or locked gates, Customer will be charged a standard service call/trip fee without credit.

Absolute Zero-Tolerance Harassment Policy

Blue Ridge Pools LLC maintains a zero-tolerance policy for physical harassment, verbal abuse, threats, discrimination, or dangerous interference directed toward technicians or staff. Violation gives the Company immediate right to cancel all contracts, remove personnel from the Premises, and accelerate all unpaid balances due without penalty.

Employee Defense & Property Risk Transfer

Customer agrees to defend, indemnify, and hold harmless Blue Ridge Pools LLC and its individual employees/technicians from claims, bodily injuries, or property damage resulting from pre-existing structural decay, ungrounded/unsafe electrical panels, loose decking, or hidden hazards on the Premises.

Part III — E-Commerce Store & Customer Portal EULA

For website sales, app access & digital accounts

Online Store Purchasing & Order Cancellation

Pricing & Inventory Errors. Blue Ridge Pools LLC reserves the right to correct typographical/pricing errors and cancel orders prior to shipment with full refund.

Shipping Risk of Loss. E-commerce purchases are shipped FOB Origin. Title and risk of loss pass to the customer upon carrier delivery.

Returns & Restocking Fees. Returned items must be unopened/unused in original packaging within 30 days and are subject to a 20% restocking fee. Customer pays return freight. Bulk chemicals or opened electrical parts are non-returnable.

Customer App & Web Portal License (EULA)

Blue Ridge Pools LLC grants users a revocable, non-exclusive, non-transferable license to access the customer web portal/app strictly to pay invoices, request repairs, and view service logs. Users are strictly prohibited from scraping data, reverse engineering code, or disrupting portal infrastructure.

Part IV — Disclaimers & Strict Limitation of Liability

Warranty Disclaimer

Except as written in an express separate warranty, all services, repairs, installations, products, and digital services are provided “as is.” Blue Ridge Pools LLC disclaims all implied warranties of merchantability and fitness for a particular purpose.

Manufacturer warranties for pumps, heaters, and automation systems are assigned directly to Customer; the Company does not separately warrant third-party manufactured hardware.

Pre-Existing Conditions Disclaimer

Blue Ridge Pools LLC is not liable for structural plaster degradation, brittle legacy PVC, underground leaks, pre-existing ungrounded electrical systems, or age-related component failures that occur during standard maintenance or repair operations.

Strict Liability Cap

In no event shall Blue Ridge Pools LLC or its employees be liable for indirect, consequential, incidental, or punitive damages (including water loss, landscaping damage, flooding, or property interruptions).

The total aggregate liability of Blue Ridge Pools LLC for any and all claims arising out of any service or product shall be strictly limited to the total amount actually paid by Customer for that specific service, repair job, or product order.

Governing Law & Mandatory Arbitration

Governed by the laws of the State of Arizona. Any disputes shall be settled via binding arbitration administered by the AAA in Maricopa County, Arizona. Customer waives all rights to participate in class action lawsuits.